- About Lylii
The company Lylii (200603055021) is located in Grimslöv. The company's postal address is Kärr 3. If you wish to contact us, please send an email to info@lylii.se with your inquiry and contact details, and we will get back to you shortly.
2. Ordering
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about products, prices, billing, and delivery address.
If anything is incorrect in the order confirmation, please contact us immediately via email at info@lylii.se.
3. Delivery
Our normal delivery times are 5-12 working days. PLEASE NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
Due to high workload at postal service providers, delays may occur. We therefore ask for your understanding as this is beyond our control.
If delivery delays occur (without us having notified you of a longer delivery time), please contact us at the email address: info@lylii.se
Please note that additional customs and VAT charges may apply as you, the customer, are importing the product you order privately.
4. Prices
All prices in the store are in SEK and all prices include 25% VAT.
We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and errors in prices due to incorrect information, and we reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you receive an ordered item.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification should be sent to info@lylii.se. Your notification must clearly state your name, address, email address, order number, and the items the return concerns.
You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
You are responsible for return shipping, delivery, and the condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.
For the refund amount, we reserve the right to deduct a sum corresponding to the depreciation in value compared to the original value of the item if the product is used or damaged.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (plomberats) for health or hygiene reasons and
where the seal (plomberingen) has been broken by you.
Products that are sealed audio or video recordings and where the seal has been broken by you.
Custom-made products that have been specifically tailored for you or have a distinct personal touch according to your wishes.
Services that have been completed and where you have explicitly consented to the service beginning without the right of withdrawal.
Goods that can quickly deteriorate, such as foodstuffs.
Single issues of newspapers or magazines.
For more on the statutory right of withdrawal, see here.
6. Complaints
We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How to proceed with a complaint?
Any errors and defects must always be reported to info@lylii.se, stating your name, address, email address, order number, and a description of the defect.
If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to reject a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
7. Limitation of Liability
We do not accept responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fires, war, government decisions, reduced or delayed delivery from suppliers.
Furthermore, no responsibility is assumed for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
8. Product Information
We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images accurately represent the products' exact appearance, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.
9. Information about Cookies
According to the Electronic Communications Act, visitors to a website must, for privacy reasons, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
10. Personal Data
By shopping at Lylii, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or transfer your data to third parties without a legal basis.
Lylii is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can directly or indirectly be attributed to a natural person.
10.2 What data do we store?
To manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation, such as the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings occur after your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When completing a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved by the payment provider. The information is saved to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.
10.4.2 Shipping company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notifications.
The shipping companies we collaborate with are: Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use Klaviyo for sending out newsletters.
10.5 Right of access
You have the right to receive an extract of all information we hold about you. The extract is delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or complete incomplete information.
10.7 Right to be forgotten
You can at any time request that data pertaining to you be deleted. There are few exceptions to the right to erasure, such as if it needs to be retained for us to fulfill a legal obligation (e.g., under the Accounting Act).
10.8 Data protection officer
Lylii is responsible for the storage and processing of personal data in the web store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
11. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with an order or visit to the website.
12. Disputes and Choice of Law
In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.